How often do you bring in new products?

We release our Fall and Winter Collections in early February at the Tradeshow or on our online store. Be sure to sign up for our newsletter for up-to-date news on our newest products and ongoing promotions!

How often do you bring in new products?

We release our Fall and Winter Collections in early February at the Tradeshow or on our online store. Be sure to sign up for our newsletter for up-to-date news on our newest products and ongoing promotions!

What is your policy for exchanging or returning damaged items?

Starlight Trading provides a discount on eligible products with minor defects for claims made within 30 days of receiving your order. For full details on our Return Policy, please visit our Claims Policy page and our Disclaimer page. For information on how to submit a claim to exchange or request a refund for any damaged item, please visit our Make a Claim page

How do I submit a claim?

Please email any claim requests to claims@starlightgifts.ca. Please include your company name, invoice number, product SKU, and a description of the issue. Pictures are optional but preferred! You can also submit a claim through our online claim form, located here: Make a Claim

Do you have a showroom or warehouse where I can see your products in person?

Starlight Trading is an eCommerce wholesaler. For ease of shopping and purchasing, all of our decor products are available for viewing on our online catalog and store. We don’t have a physical warehouse for customers to view.

Does Starlight Trading offer a trade-in or buy-back program?

At this time, we don’t offer a trade-in/buy-back program for our decor products.

What is your policy for exchanging or returning damaged items?

Starlight Trading provides a discount on eligible products with minor defects for claims made within 30 days of receiving your order. For full details on our Return Policy, please visit our Claims Policy page and our Disclaimer page. For information on how to submit a claim to exchange or request a refund for any damaged item, please visit our Make a Claim page

Do you offer discounts for bulk orders?

We do offer a number of special discounts and promotional offers for large orders, including free shipping and bulk pricing. Please contact David Lin to discuss these discounted rates.

Do you offer in-house decorator services?

While Starlight offers merchandising services for retailers, we currently do not offer in-house decorator services.

Where can I find my tracking information?

Please email sales@starlightgifts.ca to request your tracking information.

Help! I’m having trouble checking out with my order

Review the following for possible reasons why your order can’t be successfully submitted:

  • Please make sure that you’ve checked the Terms and Conditions box before submitting your order.
  • Ensure that all items in your cart have quantities above zero.
  • Ensure that the product is still in stock. Some products will become sold out and you will not be able to check out until it is deleted from your cart.
  • Double-check that you have selected the accurate Ship-To address.
  • Fix any warnings/errors that might be showing at the top of your order page if the check-out is not approved.
Item added to cart.
0 items - $0.00